Store

Shipping, Payment, Returns

PRODUCT ORDERS

Picking & Packing

As a small, dedicated team, we hand-prepare every order with care.

After we receive your payment, it typically takes several business days to process and ship your items. Specialty or custom orders may require additional time.

We do not process or ship orders on weekends or public holidays.

ALSO – if you’ve ordered an item that requires special manufacturing or preparation, such as some of the spiritual oils, please know that everything happens at our own pace. We really enjoy having a spiritual practice, and that means that we love all of our customers and clients, but it doesn’t mean we’re shipping out orders like Amazon.

This can really annoy some of our new customers, and we get it. However, our customer return rate is over 77%…. And that is for a reason. We don’t plan on changing this at all, so if this is frustrating to you, thank you for trying us out, and we hope you find a place that can suit your needs.

END OF YEAR – PRODUCT STORE IS CLOSED

While the spell-casting services are year-round, we like to shut down the product store and distribution because it is quite time-consuming, and we need to be at a set location. We like to shut down the store for at least a month, normally towards the end of the year, early January. While the spell-casting services are year-round, we like to shut down the product store and distribution because it is quite time-consuming, and we need to be at a set location. We like to shut down the store for at least a month, normally towards the end of the year, early January.

During this time, you’re more than welcome to put in your product orders, so when we start up again, we will ship them out accordingly. We will put notifications on the website to let everyone know in advance what’s going on and when we’re stepping away from shipping out products.

Shipping & Tracking Number

We ship all orders through Stamps.com, a trusted third-party shipping service. Once your order has shipped, you will receive a separate email directly from Stamps.com containing your tracking number and shipping details.

This email will come from Stamps.com, not from Black Witch Coven, so please check your inbox (and spam/junk folder) carefully for it.

Please remember that once the order leaves us, we have no idea what your postman is doing with it or where your package ventures off too.

If you’re worried or you can see it’s held up somewhere, it will be up to you to follow that up and ring whoever you need to call or email. That is not for us to do. If you’re worried or you can see it’s held up somewhere, it will be up to you to follow that up and ring whoever you need to call or email. That is not for us to do.

We just don’t have enough time to provide that level of service, and we really want to keep our costs as low as possible with product orders. Please consider this before purchasing from us.

International Orders, Customs & Returns

Make sure YOU understand how your customs deals with spiritual businesses, because some countries just don’t like you getting spiritual goods.

We complete all required customs documentation for international orders. However, we cannot guarantee that your package will successfully clear customs in the destination country.

It is your responsibility to understand your country’s import rules regarding spiritual and ritual items.

We are not liable for any items that are delayed, held, seized, or returned by customs once the package has left our premises.

Any customs fees, duties, taxes, or return shipping costs are the responsibility of the customer. I know it sucks, and it sucks for us too from time to time, but we don’t have time or desire to follow up on all the countries around the world and what’s going on with their shipping. Please do this yourself before ordering from us, and we say that with love.

Important Note on Difficult Countries

Some countries, such as Singapore and Canada, are known to be particularly strict with spiritual, ritual, and wax-based items. Packages sent to these countries have a higher chance of being delayed or rejected by customs.

Singapore is known to smash items. Again, if they smash items and throw them out, that is not our responsibility because we’re letting you know this can happen. Purchasing the product and having us ship it to you, you need to take on that risk if you so desire.

We were just told Brazil can also be problematic.

“I bought some candles and oils, but the package was held up by Brazilian Customs for more than a month, and I was charged a 250USD fine for importing the products. Fortunately, Brazilian Customs made a mistake when applying the fine, so I’ll be able to request a refund. They have up to 60 months to give the money back to me. loool.”

We will do what we can to help you before the products get sent out. Whatever you need us to say to your customs is cool, but we’re giving you a heads-up in advance so you can make your choices.

Australia is a renowned pain in the ass. Make sure you look at what you can receive, because Australia loves to throw something out before sending something through, so buyer beware lol

Restocking Fee for Returned Items

If an international order is returned to us by customs, we charge a $10 USD restocking fee. This fee covers the time and spiritual work required to cleanse and re-consecrate returned items before they can be resold.

We provide this information clearly before purchase so you can make an informed decision. By placing an international order, you acknowledge and accept these terms.

If a returned package is in unopened and unused condition, we may offer a refund for the product(s) minus the $10 restocking fee, at our discretion.

Opened, used, or damaged items are not eligible for refund or replacement.

Payment Options

We offer several secure payment methods for your convenience:

PayPal – Our primary and recommended payment option.

Credit/Debit Card – Processed securely through our payment gateway.

Venmo – Available for customers who prefer this method.

Bank Deposit/Transfer

BANK ACCOUNT PAYMENTS CAN BE MADE TO:
Bwc international LLC
Account number 2902113854
Routing number 267084131
Chase Bank
SWIFT code is CHASUS33

once you have made your payment, let us know
if you haven’t paid by the beginning of the next day, then your order will be cancelled and you will need to reorder. this is because we don’t hire external administration staff and we don’t have the time to chase up order payments.

Zelle Payment Via Code

To get your spell work started right away, let us know the following:

Confirm that you have sent the Zelle payment and the exact amount you sent.
Provide your full name and date of birth.
Provide the target person’s full name and date of birth (if there is one).
Send any photos or additional details / petition for the ritual.

As soon as we receive your confirmation and all the required information, we will begin your work in order.

Monthly subscription services

For our monthly subscription services (such as ongoing spell work or protection plans), this is not an automatic recurring charge. You will receive a monthly invoice, and payment is only required if you wish to continue the service for that month. There is no obligation to pay if you choose to pause or end the service.

Returns, Refunds & Credits

All sales are considered final at the time of purchase.

We do not offer refunds on any order, whether for products or services. All our clients and new customers to consider their purchase carefully before ordering.

As we are a small team, it takes a lot of additional time and effort to do additional administration work, and therefore we do not offer any refunds.

Change of Mind AFTER purchase:

If you change your mind about a physical product before it has shipped, we can cancel the order and issue a full credit to your account. This credit can be used toward any future product or service with no expiry date.
If you change your mind about a service before work has begun, we will issue a credit for the full amount, which can be applied to any other service or product at any time.
IMPORTANT – if we have began your work, we do not offer any level of refund or credit. Please understand that our time is also our most important commodity so once we begin doing your work, this time cannot be refunded.

Complaining that you want a refund because your spell did not work

This doesn’t happen often, but it happens from time to time when people do not read our terms of service or have just heard about us and have fantasy ideas about spells and spell casting.

We have put a copious amount of time into explaining everything we can about the spell casting services, from the product description page to the frequently asked spell questions, and over 15 years of Savannah talking about how magic can work and how there are limitations.

So…. no, we do not offer refunds if your spell does not work.

We understand that it can be expensive to have somebody else do the magical work for you, but having the magical work done for you does not make it a guarantee that your wish or spell will manifest the way you desire. Hence why our website is filled with tips and free advice for you to cast magic yourself. Additionally, we have been sharing videos on YouTube for over 15 years, explaining how to cast spells and rituals yourself.

Spell casting takes time, effort, and energy, and a lot of time. There are small costs involved with tools and materials. As most of us Black magic occultists are medical professionals or at a doctoral level in our other careers, the fee we charge for the spell-casting services for our time is exactly the bare minimum we can charge to put a value to our hour.

People would never go into a medical professional and ask for a refund of the doctor’s time…..because a doctor is giving his advice or her opinion based on their experience and what you have shared ….. there is no guarantee your medical issue will be fixed at the end of that time, and it’s the same with spell casting.

you are paying for our time