Product Orders

Your BWC Account Page

We do understand that many store occult websites list all of your spiritual items under your account page. Typically these stores have just one location or are just one single online store. So they do have the ability to very easily list all of your products in one place via their automated software.

BWC operates from multiple websites and locations, and some of us provide services from our own homes. Some of our products are made within our own homes. And it’s for this reason that we can’t all update the BWC account page. When we are given a project to work on for a client, and we complete that project, we send that project over to the client without the need of sending it to another person for approval as he would in a larger more corporate organisation.

Spiritual services should not be deemed in the same category as an Amazon product or service. We don’t have a team of chat room specialists, waiting to answer your call or your complaint. There is a SINGLE person on the emails. The reason for this is we are reading information of a personal nature, and we do not allow outsiders who are not within our spiritual group to work for us. Privacy is very important. The key thing is to have patience.

We are not pretending to be perfect, we really have long-term relationships with our clients, and our clients understand we are giving 100% towards their spiritual services.

That’s not to say we don’t value your feedback, and we truly appreciate learning how we can make our services better.

Lost Items & Refunds

We truly love making products and sending them to our clients at a very reasonable rate. It is for this reason we are very strict on shipping and returns. We cannot control what happens outside our doors, and we will not be financially responsible for other people’s mistakes and errors. We understand all of our customers have a choice, so if you do choose to purchase from BWC, you do so accepting these terms and conditions of sale.

• If your item is lost during shipping, we do not refund.
• Once we ship your order, you cannot cancel the order and ask for a refund.
• We do not accept returned goods – all sales are final
• We do not refund for items not received due to postal error or any other shipping accident.
• We take no responsibility for items destroyed or held by customs.
• We do not refund for stolen items

Timing & Delivery Location

• Once we receive your order, it may take up to 3 to 4 days (m to F), before your order is packed and prepared for shipping.
• Delivery times will vary from state to state, and we have no control on the delivery time after the product leaves our door.
• We cannot tell the postal worker where to place your package.
• If you have written a request for delivery on your order, we will do our best to write your message on the box, but as we don’t personally deliver the package, we cannot control if this message is read by the postal delivery agent.
• Delivery times may be longer during the holiday season. Natural disasters will also affect delivery times and this is outside of our control as well.

Sending a Gift to a friend?

• If you have ordered a product for a friend, that is so sweet!
• We will only answer emails from yourself about this order, and you will have to write your order number in the email of inquiry if you would like it answered.
• We will not answer emails from people who have not ordered the product. Yes this does happen. It is very confusing and time-consuming. People become quite angry and rude, sending multiple emails, generally without the Order number, and expecting us to offer prompt answers on a daily basis. It’s for this reason that we will simply not answer any email from somebody not involved directly with the payment of the order.
• Please wait patiently for the product to arrive.
• If you have been given a shipping or tracking number, please follow that tracking number.

FREE Shipping

• We do offer free shipping for over $100 spent. This is limited to the USA only, and does not include the states of Hawaii or Alaska, which has expensive shipping.
• We reserve the right to refund you or Share with you the shipping cost involved with sending this product to you in these states of Hawaii or Alaska.
• Unfortunately, as we do keep shipping expenses to the exact cost charge to us, we cannot pay for shipping internationally, and I’m sure you appreciate the reason for this. Our aim is to keep our Prices as low as possible for everyone.

Tracking Numbers:

• Items coming from our New Orleans or Las Vegas office will come with a tracking number that is automatically sent to you from Stamps.com.
• Items coming from our warehouse do not come with a tracking number.
• For talismans
  • These items are handmade by our jewelry designer and shipped directly from her private premises.
  • We do not have the shipping number or the tracking number, so if this is a problem for you please do not order this product.
  • BWC talismans are handmade at the time of order, and take between five and 10 days to prepare before shipping. Please have patience.

Wrong Address:

It happens at times, maybe you put down the wrong address, or maybe the postman sent it to a neighbour who doesn’t give it to you. This is frustrating, especially when you have a shitty neighbour. Also, other scumbags may steal the package from your porch. It happens.

Remember our responsibility ends once the package leaves our hands and enters the hands of the postage services.

If you give us the wrong address, And the package is returned to us, we are happy to resend this package to you, however, you will need to re-pay for the postage.

International Shipping:

The onus is on you to understand what is legally permitted to arrive into your country. If products get stopped at customs, and customs destroy the products, we will not pay or refund or resend these products to you.

*Singapore is notorious for the rejection of occult goods. They are known to smash goods and return it if they feel like it is black magic. So if you are from Singapore and you order from us, just know that this is a possibility and we do not take responsibility for the actions of your customs.

Just as a quick story, one client bought over $400 worth of Baphomet altar products. Singapore customs smashed the large altar piece, destroyed all the herbs and incense products, and the other tools in the package, then they repackage the box and returned it to us. They are  sending consumers from Singapore a message.

If you are a client of ours from Singapore, please consider this risk before you place an order. Remember we will not be responsible for any goods your customs breaks, or does not pass forward to you. Our responsibility ends at the time of the products leaving our office.

Where do you ship?

We ship everywhere on this globe EXCEPT the UK. Some European countries also give us a hard time, and countries like Singapore definitely give us a hard time.

What about import duty and VAT?

International customers, please check your local laws regarding VAT and import duties. You are responsible for any fees or taxes assessed by Customs on items purchased from our store. Packages will be marked with a fair approximate value of the goods enclosed. We comply with international shipping regulations and will not mark parcels as “gift” to avoid Customs duties.

Due to the VAT changes in 2021, we do not wish to collect taxes for the UK government, and therefore, unfortunately, we cannot sell goods to the UK.

Do you charge sales tax?

For orders shipping within the state of Louisiana, we must collect a 8.25% sales tax. (Not in Louisiana? We do not currently collect sales tax on out-of-state orders. However, this may change in the coming months due to a recent US Supreme Court ruling.)

Can you ship discreetly?

You may not want everyone to know your magickal business, and we understand.

• Packages are discreet, and packed in plain boxes or envelopes. There will be nothing on the box or the envelope to indicate the product is from Black Witch Coven.
• The packaging label will say “BWC Online”

International buyers: We must disclose the contents of the package on the Customs declaration form. For this reason, we cannot guarantee discreet shipping on international orders, but we do our best.

RETURNS

• If you receive the wrong item(s) or something that is broken or defective, please contact us. We’ll make it right with a refund, replacement, or return.To receive a refund on a broken item, please take photos of the item, and email us these photos immediately or as soon as possible.
• Changed your mind? No refunds! Sorry, we cannot offer returns on herbs, oils, clothing, or any item used for magic or ritual.
• If you feel uncomfortable with the item in your home, that is normal for some clients. We suggest that you bury the item away from your property, or throw it in a moving stream, or make sure it is thrown in a dump yard or a crossroads away from your home.

My order is a gift.

No problem! Just add a note at checkout, and we’ll leave out the pricing info. We can also include a gift message for the recipient, free of charge.

We will ship to the address you provide, even if it’s different from your billing address.

CONTACT US

Don’t feel shy to reach out and ask a question about your order, we will generally get back to you within 48 business hours.

We do spend a lot of time preparing the automated emails for each of our types of service. These emails will cover most of the questions you need answering, especially if you are a new client and you are not used to the way we operate.

We cannot provide phone services, as most people truly need around 15 to 30 minutes on the phone to explain their situation. Perhaps we will offer this in the future but right now we do have a clientele that we need to provide a lot of secrecy and privacy, hence why we only have our own members working in the emails and handling client’s data.